Cabinet & Granite Direct at 6027 Centre Street South, in Calgary

About Cabinet & Granite Direct

The Cabinet & Granite Direct is a Canadian national Contractor company located in Calgary, Alberta. To figure out why customers choose Cabinet & Granite Direct and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

Find the nearest office location of Cabinet & Granite Direct by address or driving directions by using a map on this page. To contact the representative of the company use phone number below or visit official site. Don't forget to check the opening hours.

Contacts of Cabinet & Granite Direct

• Address: 6027 Centre Street South, Calgary, Alberta T2H 1G3
• Website: granitedirect.ca
• Phone: +1 403-242-7633
• Types: Contractor  

Reviews

• 3

  Ron Collins

  Posted Apr, 18 2019
  A few years ago I discovered Granite Direct at the home show in Calgary. I engaged their services and was very pleased with the countertop installation for my kitchen. The pricing was very competitive and more economical than the competition and the trade-off, which I was willing to accept, was that it takes longer for supply and installation because the countertops are manufactured and cut to size in China, reducing labour and shipping costs vs the cost shipping full slabs. I did not have any issues and was prepared to wait. This install was completed without any issues ... but ... read on ...
  
  In the fall of 2016, I contacted Granite Direct and I personally delivered a detailed drawing of a counter top that I needed for a see-through opening between my kitchen and living room. The receptionist opened my electronic file, which was under my wife's name and said someone would get back to me for a site visit to take measurements. Six (6) weeks later ... NO CONTACT ... so I called them, I received an apology and my detailed drawing was no where to be found. START THE PROCESS OVER FROM SCRATCH.
  
  A company rep attended my residence, conducted measurements and said a quote would follow. Three weeks later, no quote, so I called them again to follow-up. I was told sales rep was in China but he did call me and sent me my quote. He also told me the counter top edges would be cut and beveled but the notches that were required would be cut on-site to ensure a perfect fit.
  
  I was away during the winter and I arranged for an install to take place on 20 Apr 2017. I was told the installers would arrive between 12:00 and 1:00 pm. I had plans later in the afternoon, so time was critical for me so I called Granit Direct to obtain an update on the installers arrival time. A female answered the phone, I asked who I was speaking to and she responded "who am I speaking to? ... NOT THE EVASIVE RESPONSE I EXPECTED ! and DEFINATELY NOT A POSITIVE CUSTOMER SERVICE RESPONSE. She never did provide her name, she just stated she was the receptionist. There is absolutely no reason why a company employee providing a service to a customer should not provide their name, this provides a customer with a record of their interactions with the company and accountability by the company employees. I called at about 11 am, that receptionist said she would call me back about the installers arrival time and she never did, instead ... the installers called my wife and stated they were running late, she was at work and in turn called me.
  
  I then called Granit Direct, I spoke to the same receptionist and told her to cancel the install and reschedule it. She said she would cancel the install but the installers showed up anyway, they were not cancelled ... WASTING THEIR TIME AND TRAVEL ! When they showed up, I informed them there was not enough time to do the install because they were late, they said the install would only take about 5 minutes to glue and install the counter top. I informed them That I was told it would take about an hour for the install because notches needed to be cut in the counter top to fit and install it ... THE INSTALLERS HAD NO IDEA THE INSTALL NEED CUSTOM CUTTING ON SITE.
  
  Bottom line. .. PRICES ARE GREAT but be prepared for a longer wait time that is worth the cost savings ... CUSTOMER SERVICE and the practice of keeping customers informed and feeling valued is very poor! .... and last but not least the INSTALLERS were not provided with the proper job details .. I must admit ... I am somewhat apprehensive about this see-through counter top install.

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